Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We charge a fixed cost of KES 300 for all our deliveries

Which payment methods are accepted in the Online Shop?

We are currently using MPESA and will soon have other payment platforms as we progress

How long will delivery take?

Deliveries are done Next Day after orders are made to ensure you receive fresh products.

How secure is shopping in the Online Shop? Is my data protected?

Your data is very safe and will not be shared with anyone else.

What exactly happens after ordering?

Once you make your order and we configrm receipt of the payment we shall send you an invoice and begin processing your order and as soon as it is on your way to your preferred premises we shall alert you promptly.

Do I receive an invoice for my order?

Yes every order will receive an accompanying Official Invoice.

Do you offer refunds?

We only offer refunds on payments made for products that we are not able to deliver to the client within the stipulated time period.

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